User Terms and Conditions

These Terms and Conditions describe the rules that apply to your use of CashLounge services and the relationship between you and us. They explain account responsibilities, eligibility, acceptable use, promotional rules, payments, dispute handling and how we update these terms. By creating an account or using the site you accept these terms and any additional rules published on the platform.

Account responsibilities

You are responsible for keeping your account details secure and for any activity that occurs under your account. Choose a strong password, keep login details confidential and notify us immediately if you suspect unauthorised access. We may require you to change your password or to re‑authenticate before allowing further access.

Verification and identity checks

We will carry out identity and verification checks as part of our obligations to prevent fraud and money laundering. You must provide valid documents when requested - for example, proof of identity and proof of address. Until verification is completed we may limit account functionality, including restricting deposits, play and withdrawals.

Account limits and closure

You may set deposit and play limits through your account settings or by contacting support. We may also impose temporary or permanent restrictions on accounts where we suspect breach of terms, bonus abuse, fraud, or where required by law. Closing your account does not remove obligations accrued while the account was active.

Eligibility requirements

To use our services you must be at least 18 years old and legally permitted to participate in online gambling in your jurisdiction. Only one account is permitted per person, household or payment source unless otherwise authorised. We reserve the right to refuse registration to persons from restricted jurisdictions or in cases where local law prohibits play.

Acceptable platform use

You must use the site lawfully and in good faith. Prohibited activity includes attempting to manipulate games or outcomes, using bots or unauthorised software, multi‑accounting to gain an advantage, chargebacks and other fraudulent payment activity. Abusive communication with staff or other users is not permitted. We may suspend or close accounts and retain funds where misuse is suspected.

General bonus and promotion rules

Promotions are subject to specific terms which form part of these Terms and Conditions. Unless stated otherwise, only one promotion may be active per account at a time. Promotional funds are subject to wagering requirements, game contribution rules and maximum bet limits during wagering. Attempting to abuse bonuses may result in cancellation of offers and forfeiture of bonus balances and winnings.

Deposits and withdrawals

We accept a range of payment methods; minimum and maximum amounts may vary by method. Deposits are generally credited instantly. Withdrawals are subject to verification, identity checks and any applicable limits. We may apply reasonable processing times and hold requests while checks are completed. Fees may apply where indicated in the cashier terms.

Dispute resolution

If you have a complaint please contact our support team in the first instance. We will aim to resolve issues promptly and fairly. If a dispute cannot be resolved directly we will explain available escalation routes and any independent dispute resolution service that applies to your case.

Updates to terms and conditions

We may update these terms from time to time. Where changes are significant we will notify registered users by the contact details on file or by prominent notice on the site. Continued use of the service after changes are posted constitutes acceptance of the revised terms. If you do not accept the changes you should stop using the service and close your account.