Responsible Gambling Policy

At CashLounge we are committed to safer gambling. We want play to be enjoyable and under control, so we provide clear tools and practical guidance to help customers manage their activity. This page explains the steps you can take to protect yourself, the controls available in your account, and where to find support if gambling stops being fun.

Our player protection principles

We believe gambling should be a leisure activity, not a source of harm. We act to reduce risk by promoting transparency, reasonable limits and quick access to account controls. We respect privacy and treat every request for help or restriction seriously and without judgement.

Activity-control tools

Account limits

You can set deposit limits on a daily, weekly and monthly basis to control how much you add to your account. Limits take effect immediately and can only be reduced straight away - increases require a cooling-off period.

Time limits and breaks

Use session reminders and time-outs to limit how long you play. Time-outs are available from 24 hours up to several weeks and are a good way to pause activity if you need distance.

Self-exclusion

If you need a longer break you can self-exclude for months or years. During self-exclusion your account will be closed and you will not be able to open a new account while the exclusion is in force. We will provide information on how to re-open your account when the period ends.

Deposit and loss controls

We offer configurable deposit limits to help manage spending. We also provide tools that let you monitor losses and wagering over set periods so you can keep track of your overall activity. If you need assistance we can support adjustments and discuss temporary measures tailored to your situation.

Recognising problem behaviour

Watch for signs that gambling may be becoming harmful - these can include chasing losses, spending more time or money than intended, neglecting work or family, borrowing money to gamble, or feeling anxious or upset about play. If you notice these signs in yourself or someone close to you, consider using the tools on this page and seeking support.

Tips for staying in control

Set sensible limits before you start, take regular breaks, only gamble with money you can afford to lose, avoid gambling when tired or upset, and use account limits to enforce discipline. Talk to a friend or use our support channels if you are unsure about the best step to take.

Professional help and support organisations

If you need specialist help, organisations such as GamCare and BeGambleAware offer confidential advice and practical support in the UK. You can also register with GAMSTOP for multi-operator self-exclusion. If you or someone you care about is at immediate risk, contact local emergency services.