Get in Touch With Our Team
Our support team is available to help with questions, account-related issues, technical concerns or general feedback. Advisers can assist by live chat, email or phone to resolve verification queries, deposits, withdrawals and other account matters. We aim for clear, secure responses and will guide you through document checks or troubleshooting steps when needed. Use the contacts below for the quickest route to help and we will respond as soon as possible.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat and email, priority for account issues and security enquiries) |
| General enquiries | [email protected] (general enquiries and corporate support) |
| Affiliate enquiries | [email protected] (affiliate programme and payments) |
| Phone | +44 20 7946 5821 (calls and callbacks Mon-Fri 09:00-18:00) |
| Working hours | Mon-Fri, 09:00-18:00 (email responses within one working day) |
Email Assistance
Email is the preferred way to contact us for detailed enquiries, account‑related issues, or requests that need explanations or document uploads. Please send messages to [email protected] and include a clear subject line, your full name and registered account details, and any relevant attachments. Providing up-to-date contact information helps us avoid delays and reply accurately.
Send Us a Message
Response Time
Our support team aims to respond quickly. Most enquiries are answered within one business day, often sooner via live chat. More complex issues such as identity checks or payment investigations may take longer depending on their nature and any third-party checks. We’ll keep you informed throughout and provide estimated timelines when applicable.
Feedback
Have feedback or ideas to improve CashLounge? We'd love to hear from you. Please share suggestions about features, games, promotions or site usability and our team will review every message carefully. We use player feedback to prioritise fixes and updates, so your input helps make the site clearer and more enjoyable for everyone.