Privacy & Data Protection
This Privacy Policy explains how CashLounge collects, uses and protects personal information when you create an account, play games or use our site. We take your privacy seriously and set out below the types of data we handle, why we need it and the choices you have about how your information is used.
Types of data we collect
We gather several categories of information to deliver our services and keep accounts secure. This includes personal data, technical data and transactional data.
Personal data
Personal data means information that identifies you directly or indirectly. Typical items include your name, date of birth, postal address, email address, phone number and identification documents provided for verification.
Technical data
Technical data covers device and connection information such as IP address, browser type, device identifiers, operating system, language settings and pages visited. This helps us maintain site performance and detect fraud.
Transactional data
Transactional data relates to your activity with us: deposits, withdrawals, bets, game history, promotions used and loyalty points. Payment details are handled by our payment providers and stored only as needed to process transactions and meet our legal obligations.
How we use your information
We use data to operate your account, process payments, prevent fraud, meet regulatory and anti‑money‑laundering obligations, and to provide customer support. We may also use aggregated or anonymised information for analytics and to improve the service, without identifying you personally.
Data protection practices
We protect personal information using technical and organisational measures such as encryption in transit, access controls, secure servers and staff training. Access to your data is limited to authorised personnel and service providers who need it to perform contracted services.
Cookies and tracking technologies
We use cookies and similar technologies to remember preferences, keep you logged in, and measure site performance. Some cookies are necessary for the site to function, while others are optional and used for analytics or marketing. You can manage cookie settings in your browser and opt out of certain trackers through available tools.
Information sharing and third parties
We share personal data with third parties only where necessary: payment processors, identity‑verification services, fraud prevention partners, and service providers who support our platform. We may disclose information where required by law or to protect the safety of our users. Where possible we anonymise or aggregate data before sharing for reporting or research.
User rights
You have rights over your personal data, including the right to access, correct, restrict or delete information, and to object to certain processing. You may also request a portable copy of your data in a common format. We will consider each request and respond within a reasonable time.
Access, correction and deletion
You can review and update most account details via your account settings. For verification documents or other requests, contact support at [email protected]. We will guide you through identity checks needed to process requests and to protect your account.
Privacy policy updates
We may revise this policy to reflect changes in our services or legal requirements. We will publish updates here and where appropriate notify you through your account or email. Continued use of the site after a change indicates acceptance of the updated policy.