These Terms and Conditions set out the rules governing use of the CashLounge platform and the relationship between the operator and its users. They explain account holder responsibilities, eligibility criteria, how promotions are administered, and procedures for deposits, withdrawals and disputes. By registering or using the site you accept these terms and any related policies we publish; please read them carefully and contact support if you have questions.
Account holders must provide accurate, current and complete information when registering and keep it up to date. We may require identity and address verification at any time; providing requested documentation promptly helps avoid delays to play or withdrawals. Account credentials are personal — you must keep passwords and security details confidential and not allow others to access your account. We may suspend or close accounts where we reasonably suspect fraud, abuse, unauthorised access, or breach of these terms.
Only persons who meet the minimum age and legal requirements in their jurisdiction may register. We do not accept registrations from anyone who is legally prohibited from gambling where they reside. Multiple accounts per person, household or device are not permitted. We reserve the right to refuse registration or to restrict access where eligibility cannot be confirmed.
Users must not use the platform for unlawful purposes or to attempt to circumvent technical or policy restrictions. Prohibited behaviour includes collusion, use of unauthorised tools or bots, bonus abuse, money laundering, and chargeback fraud. We may monitor activity and take action — including account restriction, forfeiture of funds and reporting to relevant authorities — where misuse is detected. Normal, recreational play is permitted, subject to stated game rules and any specific product terms.
Promotions are subject to specific terms which form part of these Conditions. We may set eligibility, minimum deposit, wagering requirements, game contribution rates and maximum cash‑out limits for any offer. Only one promotion may be active at a time unless explicitly stated. Breach of promotion rules, including use of multiple accounts to claim offers, may result in cancellation of bonuses and confiscation of associated winnings.
We accept the payment methods shown in the cashier. Deposits are applied to your account once authorised by the payment provider. We do not typically charge fees for deposits, but third‑party providers or banks may apply charges.
Withdrawals are processed in accordance with our verification and anti‑money‑laundering procedures. We may request additional documents and hold funds until checks are complete. Withdrawal methods, limits and processing times depend on the chosen payment provider; limits may be imposed for security or compliance reasons.
If you have a complaint, contact customer support to raise the issue. We will investigate and aim to resolve disputes promptly and fairly. Where we cannot reach agreement, we may refer the matter to an independent dispute resolution service where applicable and available to the user.
We may amend these terms from time to time. Material changes will be notified in the manner described on the platform. Continued use of the service after notification constitutes acceptance of the updated terms. For account‑specific questions or assistance, contact support; for example, users of Cash Lounge may use the in‑site help centre to check the latest policies.
