This Privacy Policy explains how CashLounge collects, uses and protects personal information when you create an account, play games, place bets or otherwise use our services. We take privacy seriously and describe below what data we hold, why we process it and how you can manage your information.
We collect information you provide when registering or verifying your account, such as name, date of birth, address, email address and phone number. Personal data may also include identity documents or information required for age and anti‑money‑laundering checks.
Technical data includes IP address, device and browser information, operating system, unique device identifiers and connection data. We use this information to maintain account security, diagnose technical issues and improve site performance.
Transactional records cover deposits, withdrawals, bet and play history, payment method details (where required to process payments) and any communications about financial transactions. We retain transaction data to administer accounts, resolve disputes and comply with legal obligations.
We use collected information to open and manage accounts, verify identity, process payments, deliver customer support, and detect or prevent fraud and misuse. Data also supports compliance with legal and regulatory obligations and helps us monitor responsible‑gambling limits and interventions.
We implement appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse or disclosure. Access to personal data is restricted to employees and contractors who need it to perform their roles. We store data securely and review our measures regularly.
We and third parties use cookies and similar technologies to enable site functionality, remember preferences, analyse usage and deliver personalised content. You can manage cookie settings through your browser and opt out of some tracking; however, disabling certain cookies may affect site functionality.
You have rights over your personal information, including the right to access the data we hold about you, request corrections, object to certain processing, and request restriction of processing. Where processing is based on consent, you may withdraw that consent at any time.
To request access, correction or deletion, contact our support team at [email protected]. We aim to respond promptly and will verify your identity before acting on requests. Certain data may be retained where necessary to fulfil contractual or legal obligations.
We may share information with service providers that perform functions on our behalf, such as payment processors, identity verification services, fraud prevention agencies, analytics providers and customer support vendors. We may also disclose information to comply with legal obligations or to protect rights and safety.
We may update this policy from time to time. Any material changes will be notified on the site or through account communications. If you have questions about privacy practices at Cash Lounge, please contact [email protected].
