Support is available to assist with questions, account‑related issues, technical concerns or general feedback. The team can help with verification queries, deposits and withdrawals, or troubleshooting connection and game problems. Contact routes include email, telephone and live chat; response times vary by channel but routine enquiries are typically acknowledged within one working day. For urgent matters use the phone number or live chat for the fastest response.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat and email; live chat 24/7, email replies within 24 hours) |
| General enquiries | [email protected] (billing and corporate queries; response within 48 hours) |
| Affiliate enquiries | [email protected] (partnerships and tracking; dedicated manager for approved partners) |
| Phone | +44 20 7946 0958 (telephone support Mon–Fri, 09:00–18:00) |
| Working hours | Live chat 24/7; telephone Mon–Fri, 09:00–18:00 |
Email is the preferred contact method for detailed requests, account‑related issues, or cases that require supporting documents or explanations. Please email [email protected] with a clear subject line and include up‑to‑date contact details, your account ID and any relevant attachments. Providing full information helps avoid delays and ensures a faster, more accurate response.
Our support team aims to respond promptly to enquiries. Most messages are answered within one business day; simple requests often receive a same-day reply. Complex issues requiring account checks or investigations may take longer depending on their nature, and you will be kept informed of progress. For faster service, include relevant account details and a clear description of the problem.
Your feedback matters. Please share any suggestions, ideas or issues to help improve the site and user experience. All submissions are reviewed carefully by the team and used to prioritise updates, fix problems, and refine features. Feedback may be anonymised for analysis. To get in touch, use the feedback form or email [email protected].
